Summary

Corporate Travel seeks an energetic and passionate client service professional that finds fulfillment in providing accurate and timely support to management, coworkers & clients as required. This role will be a position combining client service, guest coordination, business analytics and technical support as requested by management.

Foreseen Responsibilities

Flawlessly provide a professional, compassionate level of customer service to a wide range of personality types while maintaining integrity of Corporate Travel policies and procedures.

• Proficiency in the RezMagic reservation software (training provided) This will provide you the ability to book guests, maintain manifest data, cabin inventories, and related charter information

• Be available for in-office work during all office hours

• Proficiency in the Zoom telephone software (training provided)

• Conceptual understanding of basic software programming

• Familiarity with Microsoft Office Suite (Outlook, Word,  Sharepoint, Teams, etc.)

• Proficiency with Microsoft Excel, including VLOOKUP function, pivot tables, and formulas (limited training provided)

• Acquire & Sustain proficiency in, and utilize existing internal and partner-provided software tools

• Robust organizational skills with a high level of detail

• Liaise with charter clients, vendor organizations, and other CTS departments

• Identify and suggest improvement opportunities to management where applicable

• Collect and tender relevant and accurate client information to other various Corporate Travel departments

• Be capable and available to compile and distribute data to clients, cruise lines, vendor organizations, and guests via comprehensive written reports and presentations

• Provide data to support in-house and onboard operations

• Be capable and available to perform in the onboard operation of theme cruise events

• Perform in the call center reservation capacity as needed

• Collaborate in a high-level administrative relationship with vendor organizations (RezMagic, Travel Insured, etc.)

• Flexible and adaptable to fast-paced, changing environments

• Embrace intermittent off-hour work and/or familiarization trips

• High level of customer service

• Ability to multi-task and prioritize multiple projects, deadlines, and responsibilities

• Superior written and oral communication

• Investigative mind, problem solving through structured thinking

• High degree of integrity and ability to handle sensitive information

Key Skills

• Disciplined accuracy and attention to detail

• Flawless punctuality and timeliness

• Passion for event management and cultural travel

• Familiarity with the MS Office Suite, including MS Excel and MS Word

• Proficiency with interpersonal (written and oral communication) skills

• Ability to manage multiple projects simultaneously of varying complexity while protecting quality of work

What We Offer

Corporate Travel offers an exciting work environment, along with a competitive salary and benefits package which include:

• Competitive Salary

• Profit share bonus potential paid at end of the year

• 401(k) plan with discretionary contributions made by the Company at the end of the year

• Contributory health insurance

• Company-paid short-term disability and long-term disability plans

• Eligibility for IATA membership (organization providing Travel Agents significant discounts on travel expenses)

Please send your resume to Sandy Rhodes, Director of Charter Services at srhodes@ctscentral.net.