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  • WHEN WILL I KNOW INFORMATION ABOUT MY HOTEL?
    The name of your hotel and other relevant information will be shared via email approximately 90 days before your departure. More details about your tour will be included in the tour itinerary of your final document packet. These packets will be presented to you by email or USPS approximately 2 weeks before your tour.
  • HOW DO I BOOK ONLINE?
    Scan to the QR code or click the link found on your brochure (Learn More or Book Online), or search for your trip on the Corporate Travel website using the search bar and click ‘BOOK NOW’. Create an account or use your existing username and password. Confirm that the trip code and group code in the link match those supplied for the tour. Provide passenger information details for yourself, another traveler, or multiple members of your travel party. Select tour options (and Travel Protection) if applicable. Review payments and provide payment method. Carefully read through the Terms and Conditions and check the box to acknowledge your agreement. Click ‘Confirm Payment’ to finalize your booking. Once you have completed your booking, you will receive a confirmation email.
  • DO I NEED A VALID PASSPORT TO BOOK MY INTERNATIONAL TOUR?
    You are welcome to book an international tour before securing your passport. A passport book is required; passport cards are only valid for tours to Mexico and Canada. Please apply for (or renew) your passport as soon as possible after completing your online booking journey, as this is required for international travel, and passport processing can take many weeks to process. Your passport must be valid for six months following the return date of your international tour. If the expiration date of your passport is less than six months after your return date, TSA and the airlines will refuse boarding. U.S. Citizens: Please consult the U.S. Department of State website (Click Here) for current information on the passport application and renewal process. Generally, U.S. passports take an average of 4-6 weeks to process. Non-U.S. Citizens or Foreign Passport Holders: Please contact the nearest consulate for each country you will visit (including airport connections) to verify whether you’ll need a travel visa or other documentation to enter. Requirements may vary by country.
  • WILL I RECEIVE A REMINDER WHEN FUTURE PAYMENTS ARE DUE?
    Yes, our online reservation system will send an email reminder two weeks prior to your payment due date.
  • HOW DOES ETIAS AFFECT MY TOUR?
    ETIAS is a forthcoming travel authorization US citizens will need to complete before entering continental Europe. At present this requirement has not been implemented. Once implemented, the application will be online and is expected to cost 7 euros. The majority of applicants will receive their approval within minutes, and it will be valid for three years or until the travel document used in the application expires, whichever comes first. Corporate Travel will not handle clients’ applications, but we will send an email communication with instructions if ETIAS is applicable for your tour. For more information, please visit the EU’s website.
  • DO I HAVE TO PAY FOR THE FULL COST OF MY TOUR WHEN I REGISTER?
    Payment requirements will vary depending on the tour and the date on which you register. Most of our tours have a unique payment schedule, which includes several installments due at different times in order to help passengers space payments and plan accordingly. On rare occasion certain tours require full payment at the time of booking, however guests who enroll on a tour within 90 days of departure may be required to pay in full because they have passed previous payment due dates. You may reference your tour-specific payment schedule at the time of booking or by visiting your online account.
  • WHAT ROOMING OPTIONS ARE AVAILABLE?
    Rooming options vary depending on the tour. Typically, domestic student tours offer single and double accommodations for adults and quad accommodations for students. In the event of an unequal number of travelers, some students may be accommodated in a triple room. Adult tours and international student tours offer single and double occupancy. Triple rooms may be available upon request. Please contact our team at 800.727.1999 to inquire about a triple room. If you are registering on your own and do not have a roommate, you are responsible for the single occupancy rate.
  • WHAT DO I NEED TO KNOW ABOUT INTERNATIONAL CUSTOMS?
    Different countries will have different regulations regarding what can and cannot be carried into their borders. Please visit the State Department's website for detailed information about your destination.
  • DO YOU OFFER ANY DISCOUNTS?
    Discount opportunities vary depending on the tour. Certain tours offer incentives for early registration. A cost reduction may also be available for those who make their payments using a check. If a unique promotional discount is being offered for a specific tour, the related promo code will be required by our reservation system at the time of booking.
  • CAN I USE MY FREQUENT FLYER NUMBER WITH GROUP AIR?
    Absolutely! Please login to your profile on our reservation system to provide your frequent flyer number. 1. Click on 'My Account' on the left side of the screen. 2. Click on 'View/Edit My Information'. 3. Click on 'Request Information' and then in the 'Special Request Box' type in the airline and your frequent flyer number. We will add this information to your reservation. For ticketing purposes, Corporate Travel Service must receive your frequent flyer number no less than 90 days prior to departure. Some airlines provide for reduced benefits (including no mileage credit) when flying on a group ticket. Please check with your airline for their latest policy.
  • WHEN WILL I RECEIVE MY PURCHASED GROUP AIR INFORMATION?
    Corporate Travel will send out Group Air information (flight number, airline, itinerary, etc.) approximately 90 days prior to your scheduled departure date.
  • WHAT IS GROUP AIR?
    Group Air refers to specific flights purchased by Corporate Travel that allow all passengers on a common tour to travel together. The benefits of Group Air include: Security of traveling together with your group Motorcoach pickup upon arrival at your destination airport Motorcoach transfer to the airport of departure on your day of return Travelers pay a small initial deposit to hold a seat instead of paying the full cost of a non-refundable ticket up front In the event of airline cancellation or adjustments, group travelers will be accommodated. Corporate Travel will then make any necessary itinerary adjustments to reschedule transfers upon arrival at the destination. The terms and conditions of group air can be found in your tour brochure. Please note, there are some disadvantages to Group Air: Group Air does not consistently guarantee specific seating requests. (e.g., aisle, window, seat adjacent to travel companion) Group Air is typically coach class and does not accommodate alternative classes of seating (e.g., premium economy or business class) Group Air tickets in certain circumstances can cost more than individually arranged flights.
  • WHY WOULD I CHOOSE TO TRAVEL LAND-ONLY?
    While the benefits of Group Air are significant, you may opt for the Land-Only package for a variety of reasons. These include: Desire to travel on days other than what is arranged via Group Air. For example, some guests extend their trip beyond the dates of the main group tour Require specific seating arrangements. (e.g., aisle, window, guaranteed seat adjacent to travel companion). Group Air does not consistently accommodate these requests Prefer to travel in a specific class of seating (e.g., premium economy or business class) Individually purchased airfare can be more economical than the Group Air ticket in certain circumstances
  • WHEN SHOULD I BOOK MY INDEPENDENT FLIGHTS?
    We strongly recommend waiting until you receive the 'Tour is Confirmed' email (approximately 120 days before your scheduled departure) before purchasing your independent flights. Up until this point, a tour could be cancelled which would render your purchased flights obsolete. Additionally, if you choose to make air arrangements before this time, the tour's itinerary, or your scheduled flight itinerary, may change. This can result in poorly timed arrivals, or worse airline change fees should you wish to change your flight to accommodate the updated itinerary. The traveler bears the responsibility for these additional costs, and these costs can be significant. Some guests will choose to pay a premium for 'fully refundable' flights to avoid the risks outlined above. Corporate Travel encourages its guests to be wary of this practice as not all airlines adhere to the same terms and the term 'fully refundable' does not always indicate a full refund of your investment.
  • WHAT DOES LAND-ONLY MEAN?
    If you have booked a package that does not include airfare, or if you have opted to make your own fight arrangements, you are traveling as Land-Only. If you are making your own flight arrangements, you must notify Corporate Travel of your decision no fewer than 120 days prior to departure. Please note, if traveling Land-Only (you have booked your own air arrangements), Corporate Travel is not responsible for airline delays or disruptions, and you are responsible for booking your own transfers to and from the destination airport to rendezvous with the group, which in some instances can be hours away by taxi.
  • WHERE CAN I SEE MY PAYMENT SCHEDULE?
    Login to https://booking.ctscentral.net. Enter your username and password and look up your tour. Click on the blue 'Details' button to view your payment schedule.
  • HOW DO I MAKE A CHECK PAYMENT?
    Make a check out to Corporate Travel Service and put your group and tour name in the Memo Box. Please enclose the check with a note referencing which passengers the check is covering payment for, and mail to: Corporate Travel Service 41780 W. Six Mile Road, Suite 100 Northville, MI 48168 Please note, if your final check qualifies you for the 'Check Discount' listed on your brochure, please deduct that amount per person from this final payment.
  • I’M INTERESTED IN EXTENDING MY TRAVEL BEFORE OR AFTER MY TOUR. CAN YOU HELP ME?
    In many cases, we are able to assist with additional or extended travel arrangements. To discuss the nature of your extension, please call or email our Client Relations Team at 800.727.1999 or info@ctscentral.net.
  • HOW DO I BOOK ONLINE?
    Scan to the QR code or click the link found on your brochure (Learn More or Book Online), or search for your trip on the Corporate Travel website using the search bar and click ‘BOOK NOW’. Create an account or use your existing username and password. Confirm that the trip code and group code in the link match those supplied for the tour. Provide passenger information details for yourself, another traveler, or multiple members of your travel party. Select tour options (and Travel Protection) if applicable. Review payments and provide payment method. Carefully read through the Terms and Conditions and check the box to acknowledge your agreement. Click ‘Confirm Payment’ to finalize your booking. Once you have completed your booking, you will receive a confirmation email.
  • HOW DO I MAKE A CREDIT CARD PAYMENT?
    Login to https://booking.ctscentral.net and enter your username and password. Search for the tour on which you wish to make a payment. Click 'Pay' under the 'Payments' column to the right and select the Traveler(s). Enter the amount of the payment and enter your Credit Card information. Click 'Continue' and then select the check box to accept Terms and Conditions. Click 'Confirm Payment'. To return to the main screen click 'Continue'.
  • HOW DO I RESET MY PASSWORD?
    Go to www.booking.ctscentral.net and enter your username. Click the ‘I Forgot My Password’ link (below the Login button). Enter your Username and select ‘Get New Password’. You will then receive a confirmation message advising you that a new temporary password has been generated and sent to your email. Log in to your Email Inbox and locate the email, which will come from support@ctscentral.net (depending on your security settings, you may need to check your spam or junk folders to locate this email). Return to www.booking.ctscentral.net , enter your Username, and copy/paste the ‘New Password’ from your email. Enter your new desired password and click ‘Change Password’.
  • I’M NOT SURE I WANT TO PURCHASE TRAVEL PROTECTION NOW. CAN I BUY IT LATER?
    It is best to make your decision regarding travel protection at the time of booking. While you can purchase travel protection any time after making your reservation, some benefits such as coverage for pre-existing medical conditions or the Cancel For Any Reason (CFAR) policy are time-sensitive and are not available beyond 10 days of making your reservation. Please visit Travel Insured's website for more information.
  • WHAT IS CANCEL FOR ANY REASON (CFAR) TRAVEL PROTECTION?
    While the majority of standard protection policies cover cancellations due to medical reasons or a death in the family, Cancel For Any Reason policies protect your investment in all circumstances. In these cases, the traveler would receive 75% of their nonrefundable trip costs back through the claims process, provided they meet the requirements of the CFAR plan. CFAR must be purchased within 10 days of your initial trip deposit, and any cancellation must be submitted at least 48 hours prior to the scheduled departure. Travel Protection is not available to residents of New York State. You can contact Travel Insured with additional questions at 1.800.243.3174. Please reference Travel Insured's website for the latest terms and requirements.
  • HOW DO I FILE A CLAIM?
    If you are filing a claim with your insurance provider on a policy you purchased on your own, you will need to contact your insurance provider to enquire about how to file a claim. If you are filing a claim after a booking cancellation, please follow the steps below: Complete this form to submit your cancellation to Corporate Travel. Once your cancellation is processed, you will receive a confirmation email from Corporate Travel with a copy of your payment plan and tour itinerary. This information will be needed when you submit your claim. PLEASE NOTE: Insurance providers can take several weeks (even months during busier times) to process claims and tender refunds. This is not abnormal, and we encourage your patience while they work through your claim. If you must file a claim following an occurrence on your tour, contact your insurance provider as soon as possible (even if you are still traveling). Their staff may be able to advise you on the best way to proceed within the parameters of your plan. PLEASE NOTE: Corporate Travel is not an insurance provider, and the purchase of travel protection is always between the traveler and a third-party insurance provider (Corporate Travel recommends Travel Insured, but there are numerous providers available for your selection). All premium costs, claims processing, and other insurance related correspondence must remain between the traveler and their insurance provider.
  • WHY SHOULD I PURCHASE TRAVEL PROTECTION?
    We highly suggest purchasing travel protection. It can provide financial remedy in the event of cancellation, medical situations while traveling, or other unforeseen circumstances. For your convenience, Corporate Travel partners with a company called Travel Insured to provide optional coverage for our travelers. We recommend visiting their website to learn more about your coverage options. PLEASE NOTE: Corporate Travel is not an insurance provider, and the purchase of travel protection is always between the traveler and a third-party insurance provider (Corporate Travel recommends Travel Insured, but there are numerous providers available for your selection). All premium costs, claims processing, and other insurance related correspondence must remain between the traveler and their insurance provider.
  • HOW DO I FILE A CLAIM WITH TRAVEL INSURED?
    If you are filing a claim with Travel Insured, please follow the steps outlined below. Complete this form to submit your cancellation to Corporate Travel. Once your cancellation is processed, you will receive a confirmation email from Corporate Travel with a copy of your payment plan and tour itinerary. This information will be needed when you submit your claim. Upon receiving your confirmation email, visit Travel Insured's website to begin your claim. PLEASE NOTE: Travel Insured can take several weeks (even months during busier times) to process claims and tender refunds. This is not abnormal, and we encourage your patience while they work through your claim. If you must file a claim following an occurrence on your tour, contact Travel Insured as soon as possible (even if you are still traveling). Their staff may be able to advise you on the best way to proceed within the parameters of your plan.
  • CAN I INSURE ARRANGEMENTS OUTSIDE OF THE TOUR PACKAGE?
    Yes, we strongly recommend that you insure all travel arrangements (extension trips, independent airfare, etc.) for optimal coverage. Please visit Travel Insured's website to learn more. PLEASE NOTE: Corporate Travel is not an insurance provider, and the purchase of travel protection is always between the traveler and a third-party insurance provider (Corporate Travel recommends Travel Insured, but there are numerous providers available for your selection). All premium costs, claims processing, and other insurance related correspondence must remain between the traveler and their insurance provider.
  • HOW DO I ANTICIPATE EXPECTED CLIMATE AND WEATHER CONDITIONS?
    Visiting sites like Weatherspark for annual weather data and weather forecasts can help you get a sense of the temperature and climate for your destination during your visit.
  • CAN I BRING MEDICATIONS ON MY TOUR?
    Yes, medications are allowed. If your tour involves air travel, please pack all essential medications in your carry-on luggage, rather than a checked bag. To ensure a smooth airport experience, we recommend keeping medications (especially prescription meds), vitamins, and supplements in their original containers. If your medication requires a syringe, unused syringes are allowed when accompanied by injectable medication. You must declare these items to security officers at the checkpoint for inspection. We recommend, but do not require, that your medications be labeled to facilitate the security process.
  • WHAT FORM OF PAYMENT SHOULD I BRING FOR MAKING PURCHASES WHILE ON TOUR?
    While traveling, it is best to carry three forms of payment with you: a credit card (Visa and Mastercard are widely accepted internationally), debit or ATM card, and a small amount of local currency. If you are traveling abroad, using your debit card at an ATM will provide you the local currency. If you want to exchange money before your tour to cover initial small purchases and tips before you find an ATM at your destination, we recommend bringing the equivalent of $50-$100 USD with you. Avoid exchanging currency inside of airports as the exchange rate is not favorable. PLEASE NOTE: Some credit card companies and banks require you to notify them before traveling abroad. Please check to see if this applies in your situation. Children traveling without an accompanying legal guardian are encouraged to speak with their banks to explore pre-paid debit cards that limit daily spend amounts.
  • DO I NEED AN ADAPTER AND CONVERTER FOR AN INTERNATIONAL TOUR?
    If you plan to use electronic devices abroad, you may need to purchase an adapter and converter. Electrical sockets in other countries may differ both in the shape of the plug and the strength of the voltage. An adapter allows you to use an US plug in your destination’s power outlets. A converter modifies the voltage so that it is compatible with your electronic device. You can purchase an adapter and converter online or at a local travel store. For more information on voltage and power outlets based on countries, visit www.worldstandards.eu/electricity/plug-voltage-by-country
  • CAN I BRING MY CPAP ON THE PLANE?
    CPAP policies may vary depending on the airline, but many carriers allow you to bring a CPAP machine on the aircraft in addition to your carry-on. Please contact your air carrier before departure to confirm their policy and ensure that no additional measures are required.
  • I AM TRAVELING WITH CHILDREN. IS ADDITIONAL DOCUMENTATION REQUIRED?
    Unless a minor is traveling with both of their legal guardians, we recommend that travelers prepare a Notarized Release Letter and Emergency Consent Form and keep both on hand while traveling. For more information visit the U.S. government's website.
  • WHAT CLOTHING SHOULD I PACK?
    No matter where and when you are traveling, comfortable walking shoes are a must. Most tours allow for casual clothes during all scheduled activities (unless otherwise noted in your final travel documents). We recommend dressing in layers since temperatures often fluctuate throughout the day and bringing an umbrella and jacket to protect against the elements. If your itinerary involves church visits, please wear attire that extends below your knees and covers your shoulders. Many churches (especially those in Europe and the Middle East) have strict guidelines for dress and may not allow entrance to those who do not meet these guidelines. If you are traveling on a performance tour, your director will communicate any dress requirements for your performances. If you tour requires more formal attire, guidelines will be provided in your final document packet. For more helpful hints, check out our CTS blog for tips on how to pack like a pro!
  • ARE THERE ANY PACKING RESTRICTIONS I SHOULD BE AWARE OF?
    Packing restrictions may vary depending on the type of tour. Generally, we ask that travelers limit themselves to one checked bag per traveler due to space restrictions on the motorcoach. Most airlines also allow travelers to bring one carry-on bag. We recommend contacting your airline for guidelines on the size, weight, and height restrictions of your carry-on. There are many restrictions regarding liquids, gels, weapons, etc. Please use the websites referenced below for the most up to date information: For guidelines on safe packing and hazardous materials, see https://www.faa.gov/hazmat/packsafe/. To learn more about packing liquids in your carry-on, visit https://www.tsa.gov/travel/security-screening/liquids-rule.
  • CAN I USE AMERICAN CURRENCY ON AN INTERNATIONAL TOUR?
    Regarding cash, it is best to use the currency of your destination country. Most international shops and restaurants are not equipped to accept American currency. There are some exceptions to this rule. Businesses in Israel typically welcome American dollars, as do some Canadian establishments.
  • HOW MANY BAGS CAN I BRING?
    On any group tour, clients are asked to travel with no more than one checked bag and one carry-on. PLEASE NOTE: When traveling on some airlines for international tours, and most airlines for domestic tours, there will be an airline-imposed baggage fee for checked bags. When traveling domestically, passengers must adhere to the baggage guidelines of their specific airline, so please confirm requirements with your chosen airline before departure. When traveling on an international tour, we always recommend packing light. On most international flights, passengers are permitted two bags: one checked bag and one carry-on bag. In most instances, checked bags must not exceed 50 pounds and 62 inches (length + width + height) or excess charges will be collected by the airline. Carry-on bags should be soft-sided and small enough to fit in the overhead on the plane and motorcoach parcel rack which is approximately 8 inches high, 18 inches deep, and runs the span of the bus.
  • UPON RETURNING TO THE U.S. WHAT DO I NEED TO KNOW ABOUT CUSTOMS?
    Passengers must go through Customs at their first port of entry upon return to the United States. All luggage is subject to inspection by U.S. Customs officials. You are allowed a duty-free exemption of $800 (U.S.) per person. It is recommended that you keep your sales receipts handy for declaring your purchases upon returning to the U.S. Visit www.cbp.gov/travel/international-visitors/know-before-you-visit with specific questions.
  • WILL MY HOTEL ROOM OR CABIN PROVIDE HAIR DRYERS, IRONS, SAFES, OR OTHER AMENITIES?
    Hotel amenities vary by destination and tier. Most cruise ships and European hotels include a safe in the hotel room. Hotel information will be shared 45 days prior to departure (or sooner) via email. Please visit your hotel website or contact the hotel directly to see what amenities are included. For cruise ships, curling irons and hair dryers are not permitted onboard and will be confiscated by the port authority.
  • HOW DO I COMMUNICATE WHILE TRAVELING?
    Mobile phones remain the best way to communicate while abroad. To ensure your cell service functions while abroad and to mitigate foreign data fees, we recommend calling your cell phone provider prior to departure. They can help you select the best available plan and data package. Wi-Fi is available in most hotels. International hotels may charge a nominal fee.
  • I HAVE FOOD ALLERGIES. HOW DO I MAKE SURE I HAVE SOMETHING TO EAT?
    Each person is ultimately responsible for safeguarding their own dietary restrictions while on tour. We strongly encourage you to make sure Corporate Travel has received and recorded your dietary restrictions so we can assist in accommodating those needs on meals that are included in the itinerary. Although we make every effort, Corporate Travel cannot always guarantee that travelers' specific dietary restrictions can be accommodated on our included meals. If traveling internationally, we recommend visiting www.selectwisely.com before departing the USA. This website allows you to input your dietary restrictions and print off a card listing your allergies in the language of the country you are visiting. This card can be used to communicate with restaurant staff at meals.
  • WHAT IS THE RESTROOM SITUATION ABROAD?
    Restrooms may be found near tour sites, gas stations, souvenir shops, large department stores, in restaurants, and other places of interest. Many older buildings in Europe (especially historic churches) do not have restrooms. It is not standard for European motorcoaches to have a restroom onboard. Your tour manager will ensure that you have frequent breaks along your journey. In Europe and the Middle East, public restrooms may require a small fee for use. If the restroom has an attendant, it is customary to leave a small tip (eg: .50 euro cents). Restrooms may not equate to the standard that we are accustomed to in the United States. Some clients opt to carry a few tissues and a bottle of hand sanitizer to prepare for any eventuality.
  • WILL I RECEIVE A REFUND IF I NEED TO CANCEL MY BOOKING?
    No, all payments made to Corporate Travel are non-refundable. This is why Corporate Travel always recommends the purchase of trip protection/travel insurance to protect your investment in the case of a cancellation. Tour payments cannot be transferred to other tours. A name change (passenger replacement) is considered a cancellation, and deposited amounts remain nonrefundable and nontransferable.
  • HOW DO I CANCEL MY BOOKING?
    Please complete this form to submit your cancellation. If you have purchased trip protection/travel insurance, please contact your insurance provider directly to process a claim.
  • WILL THE TOUR CANCEL IF FEATURED GROUP LEADERS CANNOT TRAVEL?
    In the rare case where a featured leader or the sponsoring organization cannot participate due to extenuating circumstances, we will do our best to secure a suitable replacement. Travelers will still be expected to travel as planned. We always recommend Travel Insured’s Cancel For Any Reason Plan for those who wish to have additional securities against unlikely scenarios.
Tower of David Jerusalem Holy Land

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