Luxury Travel Concierge

Changing lives forever by sharing the culture of the world.

Three Key Words for Role:

  1. Prompt
  2. Accurate
  3. Knowledgeable

Summary:

The Luxury Travel Concierge is responsible for planning and executing luxury leisure travel experiences for high-end clientele.  The concierge on is uniquely responsible for planning personal “FIT” experiences (Free Independent Travel) for individuals, couples, and small families who seek luxury accommodations, best-in-class guides, premium transportation arrangements, and many VIP travel experiences only available through Corporate Travel Service – all via a personalized, concierge experience.  Successful candidates will possess extremely advanced organizational skills, superior “soft skills” for communicating both orally and in writing with exacting clientele, and a love for providing service and products not available to the majority of today’s leisure travelers.  Compensation includes a base salary, commission, annual bonus, and full-time benefits.  Applicants need not have worked previously in travel planning.

Essential Duties & Responsibilities:

  • Qualify inquiring clients and conduct investigatory conversations and to identify specific desires
  • Provide recommendations and suggestions in response to clients’ stated desires to help shape travel plans to ensure the client is best served
  • Conduct research in the public domain as well as with unique industry publications and resources to build options tailored for clients’ needs
  • Ensure timely, robust responses to all questions and deadlines for the exchange of information with clients
  • Possess and exhibit comfort in dealing with demanding clientele with discriminating tastes and preferences
  • Learn proprietary industry software, (Global Distribution System or GDS), for researching, booking, and invoicing travel components
  • Desire to work in a team-based environment where there arises frequent need to leave a particular work stream to assist others in various ways
  • Occasional travel to become familiar with particular products and destinations
  • Prepare itineraries, directions and instructions, maps, tickets, vouchers, and various other travel documents for the comfort and flawless execution of clients’ experience
  • Attend trade shows and presentations, both local and out-of-state, to increase knowledge and experience with product
  • Attend sales presentations for both individuals and clients groups
  • Assist in onboarding and conducting training of new employees added to the department over time

Compensation and Benefits:

  • Base Salary with commission and bonus
  • 401(k) plan with discretionary contributions made by the Company at the end of the year
  • Contributory health insurance plan through BCN and BCBS
  • Vision and Dental Insurance avaialble
  • Company-paid short term disability and long term disability plans
  • Eligibility for membership of IATA, an organization providing Travel Agents significant discounts on travel expenses

Requirements:

  • Strong interpersonal and selling skills
  • Willingness and ability to travel
  • Superior written and oral communication
  • Ability to retain composure under pressure
  • Common business acumen and general understanding of revenue, expense, and profit
  • Proven tactical, procedural experience in a fast-paced environment
  • Bachelor’s degree in relevant field
  • High degree of integrity
  • Sincere interest and confidence in working with best-in-class product and the commensurate expectations of clients familiar with such products

Resources Provided:

  • Laptop computer
  • Phone and voice mail
  • In-office work station
  • Access to established relationships with travel consortia, tour operators, proprietary company contacts, and experienced and helpful colleagues in the office from every major aspect of the travel industry