Client Service Specialist

Summary:

The Client Relations Specialist is responsible for telephone and email sales and service communication, with clients traveling on CTS Group tours. Responsibilities include proactive and reactive communications with individual paying clients to ensure all elements of forthcoming trips are prepared to maximize the tour experiences. Such elements of communication include payment for trips, trip deviations, individual special needs or restrictions, purchase of travel insurance, general travel inquiries (questions concerning passports, ticketing, TSA regulations, etc.).

Essential Duties & Responsibilities (in no particular order):

  1. Flawlessly provide a professional, compassionate level of customer service to a wide range of personality types while maintaining integrity of corporate policies and procedures.

  2. Author and disseminate all outgoing communications regarding trip information to individual clients and client-groups.

  3. Administer invoices, receipts, refunds, and other matters of commerce with clients.

  4. Prepare online booking templates for new trips and oversee the accuracy and timeliness of client

    purchases and payments.

  5. Assist with production of all tour documents, including itineraries, registration documents,

    paperwork for final departure, and “Escort Packets” for group leaders

  6. Stay abreast of air travel regulations (immigration and customs rules, baggage information, etc.)

    and ensure all printed verbiage is kept up to date for clients

  7. Embrace intermittent off-hour work to attend evening or weekend sales events or attend

    conferences and/or familiarization trips outside of Southeast Michigan.

  8. Administer telephone-based sales of travel insurance product to inquiring individual clients.

Requirements:

  • Experience in a high-paced office or university setting

  • Moderate to exceptional skills in Microsoft Office Suite.

  • Ability to work full-time with occasional evening and weekend work

  • Ability to travel (estimated at 10% or less)

  • Exceptional written and oral communication skills

  • Proficiency with math, and dealing with financial numbers and sales figures

Compensation and Benefits:

  • Competitive salary

  • Profit share bonus paid at the end of the year

  • 401(k) plan with discretionary contributions made by the Company at the end of the year

  • Medical insurance through Blue Care Network or Blue Cross Blue Shield.

  • Company-paid short term disability, long term disability, and AD&D insurance