Theme Cruise Operations Planner

Summary:

Responsibilities will include complete planning, preparation, and execution of multiple full-ship and partial-ship charters for existing and future group clients. This full-time position interfaces with artists, musicians, entertainers, authors, religious organizations, sports teams, chefs and restaurateurs, etc. to plan group cruises for their affinity groups where individuals can cruise with them and attend performances in an intimate setting. Examples of Corporate Travel’s present and past relationships include Grand Ole Opry of Nashville, TN, Time Life Music’s Malt Shop Memories Cruise, Flower Power Cruise, Rock and Romance Cruise, and Soul Train Cruise, culinary cruises with celebrity chefs, faith-based cruises, and countless other themed cruises. Duties include negotiating and contracting with major cruise lines, facilitating communications and documentation for passengers, P&L responsibility for certain cruises, and attending certain cruises to assist with production and administer sales for future events.

Essential Duties & Responsibilities:

  • Utilize existing relationships with major cruise lines to assist with negotiating space and pricing depending on the needs of the client
  • Communicate with group clients to recommend and select a cruise line and specific ship to meet their pricing, timing, and destination desires
  • Produce, analyze, and interpret sales reports, rooming lists, and payment reports for group clients
  • Prepare documentation for cruises including boarding passes, itineraries, and other relevant information
  • Utilize and become proficient with operational tools including call monitoring software, reservation software, etc.
  • Work with cruise line staff to plan and continuously review rooming lists, seating assignments, conference space, security, and other necessities inherent with full-ship and partial-ship charters
  • Assist Management with providing information for sales proposals to prospective group clients
  • Collaborate with in-house group air coordinator to procure and sell group or individual air- space to clients
  • Embrace intermittent off-hour work supporting evening sales events and attending conferences and/or familiarization trips outside of Southeast Michigan
  • Embrace attending and hosting key cruises and events throughout the year with up to 20% travel, occasionally on short notice

Requirements:

  • Experience with negotiations, planning, and execution of large scale events
  • Ability to work occasional “off schedule” assignments (evenings and weekends)
  • Robust organizational skills
  • Above average Microsoft Excel capabilities
  • Superior written and oral communication
  • Ability to retain composure under pressure
  • Bachelor’s degree in relevant field
  • High degree of integrity

Compensation and Benefits:

  • Competitive salary
  • Eligibility for annual profit share bonus
  • 401(k) plan with annual discretionary contribution made by the Company
  • Contributory health insurance plan through Blue Care Network
  • Company-paid short term disability and long term disability plans
  • $50,000 company-paid life insurance and AD&D insurance
  • Eligibility for membership of IATA, an organization providing Travel Agents significant
  • discounts on travel expenses

Resources Provided:

  • Computer
  • Phone and voice mail
  • In-office work station
  • Access to established relationships with travel consortia, tour operators, and experienced and helpful colleagues in the office from every major aspect of the travel industry