Luxury Leisure Retail Travel Advisor

Summary: 

Corporate Travel Service (CTS) has flourished for over 50 years as an innovative and ever-growing travel company.  Serving over 25,000 travelers per year, CTS is presently experiencing a period of acute growth.  CTS seeks an experienced, confident, and well-traveled professional to support and drive this growth by serving our luxury leisure clientele. Candidates must possess self-evident written and oral communication skills, organizational skills of the highest order, and significant experience in customer service.

Responsibilities will include working directly with high-spend FIT clients to plan, refine, and implement personal travel itineraries.  The majority of destinations fall within Western Europe with a focus on culinary, artistic, musical, faith-based, and other cultural inclusions, and we are growing to include more diverse leisure destinations.  The ideal candidate will demonstrate aptitude for cultivating rapport with business suppliers, monitoring and enforcing professional standards and deliverables, and creating and/or streamlining procedures, documents, and other job tools as needed.

Essential Duties & Responsibilities:

  • Plan and conduct meetings with clients to prepare high-end FIT endeavors
  • Operate as salesperson, relentlessly working to inform clients while upselling and closing sales
  • Initiate, maintain, and grow relationships with Luxury Leisure suppliers
  • Proactively seek and attain unique training solutions (in-office supplier visits and presentations, etc.)
  • Flawlessly manage all communication with clients, providing Management a “fire and forget” level of comfort with requests
  • Attend ad hoc meetings with manager and corporate officers to brainstorm and plan unique experiences for inclusion in future itineraries
  • Excel at clerical tasks (invoicing complicated transactions, identifying and pursuing uncollected commissions in collaboration with Accounting Department, etc.)
  • Work with available software to refine and hone documents (itineraries, invoices, travel documents, etc.)
  • Recommend and implement actions in order to achieve annual personal and departmental gross revenue goals
  • Master all research, pricing, booking, invoicing, billing, and payment collection processes
  • Embrace occasional off-hour work hosting evening sales events and attending conferences and/or “fam trips” outside of Southeast Michigan
  • Embrace full-service, “24/7” mindset, accepting ownership of relationship with clients including receiving and disposing occasional after-hours trouble calls
  • Work with tireless, determined commitment to the full and complete satisfaction of all clients

Requirements:

  • Bachelor’s degree in relevant field
  • Strong selling skills
  • Willingness and ability to travel
  • Superior written and oral communication
  • Experience in generating and analyzing data and producing viable suggestions
  • High degree of integrity
  • Expansive familiarity with domestic and foreign travel destinations
  • Tireless work ethic in service of others

Compensation and Benefits:

  • Base Salary
  • Commission
  • Eligibility for year-end profit share
  • 401(k) plan with discretionary contributions made by the Company at the end of the year
  • Eligibility for contributory health insurance plan through Blue Care Network
  • Eligibility for group dental insurance
  • Eligibility for group vision insurance
  • Eligibility for participation In Flexible Spending Account (FSA)
  • Eligibility for membership of IATA, an organization providing Travel Agents significant discounts on travel expenses

Resources Provided:

  • Laptop computer
  • Phone and voice mail
  • In-office workstation
  • Access to established relationships with travel consortia, tour operators, and experienced and helpful colleagues in the office from every major aspect of the travel industry

Please Submit Resume & Cover Letter to resume@ctscentral.net

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