Theme Cruise Logistics Coordinator

Summary:   

The main responsibility of the Theme Cruise Logistics Coordinator will include complete planning, preparation, and execution of all travel planning and logistics for musicians, support staff, other performance artists, and VIP guests of our full-ship theme cruise charters.  This full-time position interfaces with artists, musicians, entertainers, authors, religious organizations, sports teams, chefs and restaurateurs, etc. to ensure that their travel plans are flawlessly prepared and executed to maximize their ability to provide cultural experiences for paying guest throughout the cruise.  Examples of Corporate Travel’s present and past relationships include Grand Ole Opry of Nashville, TN, Time Life Music’s Malt Shop Memories Cruise, Flower Power Cruise, Rock and Romance Cruise, Soul Train Cruise, Country Cruise, and Southern Rock Cruise, culinary cruises with celebrity chefs, and faith-based cruises.  Advance duties include arranging air travel, land transfers, and pre-night and post-night hotel accommodations.  Onsite executive duties include greeting artists for pre-night stays, working with ship staff for early and late embarkation and disembarkation, and managing all hospitality needs for artists and staff throughout the cruise

Essential Duties & Responsibilities for all artists, support staff and traveling companions:

  • Create and conduct all communication of vital information
  • Secure and convey all bookings for air fare, land transfers, and hotel accommodations
  • Solicit and pursue key data (passport info, personal addresses, etc.), including Personally Identifiable Information (SSNs, etc.)
  • Liaise with Partner / Client Star Vista Live to acquire key information concerning scheduling and other necessary information to be conveyed to artists
  • Create and routinely update manifests (rosters)
  • Utilize software to inventory and assign cabins
  • Manage exigent needs of all artists onboard concerning pre-cruise, onboard experience, and post-cruise
  • Utilize software to handle basic accounting (cruise line fees, initial and final deposits for cabin costs, etc.)
  • Manage flight reservations for all CTS staff attending and supporting all group cruises (approx. 20 colleagues per cruise)

Requirements:                                                                                                       

  • Experience and/or willingness to learn necessary skills for booking airline tickets using Global Distribution System (Worldspan)
  • Ability to work occasional “off schedule” assignments (evenings and weekends)
  • Ability to travel a minimum of 6 weeks per year (to attend cruises)
  • Robust organizational skills with high level of detail
  • Can-do, positive attitude toward circumventing roadblocks (“drive for results”)
  • High level of customer service and proven patience to work in an environment of frequent change
  • Ability to retain composure under pressure and be extremely flexible.
  • Above average Microsoft Excel capabilities
  • Superior written and oral communication
  • High degree of integrity and ability to handle sensitive information.

Compensation and Benefits:

  • Competitive salary
  • Eligibility for optional contributory health insurance plan through Blue Care Network
  • Eligibility for optional contributory dental and vision insurance
  • Eligibility for company-paid short term disability and long term disability plans
  • Eligibility for annual profit share bonus
  • 401(k) plan with annual discretionary contribution made by the Company
  • Eligibility for membership of IATA, an organization providing Travel Agents significant discounts on travel expenses

Resources Provided:

  • Laptop Computer
  • Phone and voice mail
  • In-office work station
  • Access to established relationships with cruise lines, travel consortia, tour operators, and experienced and helpful colleagues in the office from every major aspect of the travel industry

Assistant Manager, Theme Cruise Development

Summary:

Responsibilities will include complete planning, preparation, and execution of multiple full-ship and partial-ship charters for existing and future group clients.  This full-time position interfaces with artists, musicians, entertainers, authors, religious organizations, sports teams, chefs, and restaurateurs, etc. to plan group cruises for their affinity groups where individuals can cruise with them and attend performances in an intimate setting. Examples of Corporate Travel’s present and past relationships include Grand Ole Opry of Nashville, TN, Time Life Music’s Malt Shop Memories Cruise, Flower Power Cruise, Soul Train Cruise, 70’s Rock and Romance Cruise, Country Cruise, culinary cruises with celebrity chefs, and countless other themed cruises. Duties include negotiating and contracting with major cruise lines, facilitating communications and documentation for passengers, P&L responsibility for certain cruises, supervising direct reports and occasional contract employees, and attending the cruises to assist with production and administer sales for future events.

Essential Duties & Responsibilities:

  • Manage the objectives, assignment of work, and performance of a minimum of one direct report
  • Utilize existing relationships with major cruise lines to negotiate space and pricing depending on the needs of the client
  • Communicate with group clients to recommend and select a cruise line and specific ship to meet their pricing, timing, and destination desires
  • Produce, analyze, and interpret sales reports, rooming lists, and payment reports for group clients
  • Oversee the preparation of documentation for cruises including boarding passes, itineraries, and other relevant information
  • Oversee the use of operational tools including reservation software,
  • Work with cruise line staff to plan and continuously review rooming lists, seating assignments, conference space, security, and other necessities inherent with full-ship and partial-ship charters
  • Prepare sales proposals to prospective group clients
  • Collaborate with in-house group air coordinator to procure and sell group or individual air- space to clients
  • Regularly meet manager and Company officers to present emerging trends in client interests and bookings and to recommend new marketing and growth opportunities
  • Embrace intermittent off-hour work supporting evening sales events and attending conferences and/or familiarization trips outside of Southeast Michigan
  • Embrace attending and hosting key cruises and events throughout the year with up to 20% travel, occasionally on short notice
  • Display willingness and desire to serve as a surrogate for management with tactical and procedural decision-making.

Requirements: 

  • Experience with negotiations, planning, and execution of large scale events
  • Ability to work occasional “off schedule” assignments (evenings and weekends)
  • Ability to host week-long cruise events (approx. 4 weeks per year)
  • Robust organizational skills
  • Above average Microsoft Excel capabilities
  • Superior written and oral communication
  • Ability to retain composure under pressure
  • Bachelor’s degree in relevant field
  • High degree of integrity

Compensation and Benefits:

  • Competitive salary
  • Eligibility for annual profit share bonus
  • 401(k) plan with annual discretionary contribution made by the Company
  • Contributory health insurance plan through Blue Care Network
  • Company-paid short term disability and long term disability plans
  • Eligibility for membership of IATA, an organization providing Travel Agents significant discounts on travel expenses

Resources Provided: 

  • Computer
  • Phone and voice mail
  • In-office work station
  • Access to established relationships with travel consortia, tour operators, and experienced and helpful colleagues in the office from every major aspect of the travel industry

Theme Cruise Operations Planner

Summary:

Responsibilities will include complete planning, preparation, and execution of multiple full-ship and partial-ship charters for existing and future group clients. This full-time position interfaces with artists, musicians, entertainers, authors, religious organizations, sports teams, chefs and restaurateurs, etc. to plan group cruises for their affinity groups where individuals can cruise with them and attend performances in an intimate setting. Examples of Corporate Travel’s present and past relationships include Grand Ole Opry of Nashville, TN, Time Life Music’s Malt Shop Memories Cruise, Flower Power Cruise, Rock and Romance Cruise, and Soul Train Cruise, culinary cruises with celebrity chefs, faith-based cruises, and countless other themed cruises. Duties include negotiating and contracting with major cruise lines, facilitating communications and documentation for passengers, P&L responsibility for certain cruises, and attending certain cruises to assist with production and administer sales for future events.

Essential Duties & Responsibilities:

  • Utilize existing relationships with major cruise lines to assist with negotiating space and pricing depending on the needs of the client
  • Communicate with group clients to recommend and select a cruise line and specific ship to meet their pricing, timing, and destination desires
  • Produce, analyze, and interpret sales reports, rooming lists, and payment reports for group clients
  • Prepare documentation for cruises including boarding passes, itineraries, and other relevant information
  • Utilize and become proficient with operational tools including call monitoring software, reservation software, etc.
  • Work with cruise line staff to plan and continuously review rooming lists, seating assignments, conference space, security, and other necessities inherent with full-ship and partial-ship charters
  • Assist Management with providing information for sales proposals to prospective group clients
  • Collaborate with in-house group air coordinator to procure and sell group or individual air- space to clients
  • Embrace intermittent off-hour work supporting evening sales events and attending conferences and/or familiarization trips outside of Southeast Michigan
  • Embrace attending and hosting key cruises and events throughout the year with up to 20% travel, occasionally on short notice

Requirements:

  • Experience with negotiations, planning, and execution of large scale events
  • Ability to work occasional “off schedule” assignments (evenings and weekends)
  • Robust organizational skills
  • Above average Microsoft Excel capabilities
  • Superior written and oral communication
  • Ability to retain composure under pressure
  • Bachelor’s degree in relevant field
  • High degree of integrity

Compensation and Benefits:

  • Competitive salary
  • Eligibility for annual profit share bonus
  • 401(k) plan with annual discretionary contribution made by the Company
  • Contributory health insurance plan through Blue Care Network
  • Company-paid short term disability and long term disability plans
  • $50,000 company-paid life insurance and AD&D insurance
  • Eligibility for membership of IATA, an organization providing Travel Agents significant
  • discounts on travel expenses

Resources Provided:

  • Computer
  • Phone and voice mail
  • In-office work station
  • Access to established relationships with travel consortia, tour operators, and experienced and helpful colleagues in the office from every major aspect of the travel industry