Pilgrimage Client Service Specialist

Summary:

The Client Relations Specialist is responsible for telephone and email sales and service communication, with clients traveling on Catholic pilgrimage tours. This position reports to the Director of International Operations. Responsibilities include proactive and reactive communications with individual paying clients to ensure all elements of forthcoming trips are prepared to maximize the pilgrimage experiences. Such elements of communication include payment for trips, trip deviations, individual special needs or restrictions, purchase of travel insurance, general travel inquiries (questions concerning passports, ticketing, TSA regulations, etc.).

Essential Duties & Responsibilities (in no particular order):

  1. Flawlessly provide a professional, compassionate level of customer service to a wide range of personality types while maintaining the integrity of corporate policies and procedures.
  2. Author and disseminate all outgoing communications regarding trip information to individual clients and client-groups.
  3. Administer invoices, receipts, refunds, and other matters of commerce with clients.
  4. Become fluent with proprietary tour building software in order to make changes, run reports, and analyze all trends in the life cycle of tours.
  5. Prepare online booking templates for new trips and oversee the accuracy and timeliness of client purchases and payments.
  6. Meet regularly and often with Trip Planners and Department Manager, Sales department and outside sales representatives, to ensure understanding and mastery of all tour elements.
  7. Assist with production of all tour documents, including itineraries, registration documents, paperwork for final departure, and “Escort Packets” for group leaders
  8. Stay abreast of air travel regulations (immigration and customs rules, baggage information, etc.) and ensure all printed verbiage is kept up to date for clients
  9. Occasionally attend international and domestic tours, sometimes with little notice, to assist with implementation and facilitation of tour.
  10. Embrace intermittent off-hour work to attend evening or weekend sales events or attend conferences and/or familiarization trips outside of Southeast Michigan.
  11. Administer telephone-based sales of travel insurance product to inquiring individual clients.

Requirements:

  • Must live in Metro Detroit
  • Experience in a high-paced office or university setting
  • Must have moderate to exceptional skills in Microsoft Office Suite.
  • College degree in business, liberal arts, or another relevant field
  • Ability to work full-time with occasional evening and weekend work
  • Ability to travel (estimated at 10% or less)
  • Proven motivation and drive for results
  • Exceptional written and oral communication skills
  • Proficiency with math, and dealing with financial numbers and sales figures

Resources Provided:

  • On-the-job training will be provided by Management to assist the candidate at the beginning of his or her tenure.
  • Support from a phenomenal sales staff and colleagues on the Operations Team
  • Workstation with computer, voicemail, and other office necessities

Compensation and Benefits:

  • Competitive salary
  • Profit share bonus paid at the end of the year
  • 401(k) plan with discretionary contributions made by the Company at the end of the year
  • Medical insurance through Blue Care Network or Blue Cross Blue Shield.
  • Company-paid short term disability, long term disability, and AD&D insurance
  • $50K of company-paid life insurance
  • Eligible for membership in IATA, an organization providing employees of travel agents significant discounts and amenities for both professional and personal travel

Application Deadline:

Interested applicants should forward a detailed resume with cover letter outlining their qualifications to resume@ctscentral.net

Please quote the position title in the subject line of your email.

We wish to thank all applicants for their interest.

Director of Group Tour Sales

Summary 

The Director of Sales leads the Sales Organization and drives the revenue across our market-leading departments: Educational Tours, Pilgrimages & Cultural Tours, Performance Tours.  The Director of Sales has purview over all aspects of the departments’ performance including revenue and profitability, and the sales team recruitment, development, and management. We are looking for dynamic, passionate challengers.

The Ideal Candidate

The ideal candidate has a successful track record with more than five years of sales and sales management experience.  As a leader, the candidate relishes challenges and motivates his or her team to achieve results. The candidate enjoys developing core selling capabilities across the entire sales organization and knows how to create a positive team environment, constructively handling conflict.

As a team player, the candidate also integrates well with Corporate Travel’s organization and culture. The candidate embraces travel and the ability to fully engage as necessary with clients as needed on evenings and weekends.

Additionally, the ideal candidate demonstrates the following characteristics:

  • Strategic Thinking — Systematically solves problems and hypothesizes possible customer pain points, expectations, and implicit needs; brainstorms with team members to devise solutions to solve complex deal challenges. Aligns internal customer strategies with foundational product fluency.
  • Communication — Tailors communication to the customer’s needs with authority; effectively delivers presentations and has exceptional verbal and written communication skills.
  • Interpersonal Influence — Uses rational and emotional drivers that would appeal to customers to comfortably drive negotiation conversations in Corporate Travel’s favor.
  • Networking — Identifies the right customer stakeholders and builds connections quickly to drive consensus for deals; works cooperatively with a wide range of internal stakeholders for deal success.
  • Ownership—Goes out of his or her way to complete a job and has a relentless drive to achieve results; is independent and self-directed, and takes initiative with minimal direction or supervision.
  • Workflow Management—Sets clear, realistic, and time-bound objectives that align to business growth; breaks each objective into tasks and process steps that can be achieved within a realistic timeframe.

Special Requirements: International and Domestic Travel as required. 

Responsibilities include:

  • Develop and implement a sales strategy for each group’s revenue and profit goals. Communicate and pursue this sales strategy via regular, recurring meetings within the sales organization and cross-functionally.  Communicate strategy and progress updates to COO.
  • Regularly update revenue forecasts within Corporate Travel planning tools and process, and use customer intelligence for account planning purposes.
  • Lead all aspects of salesperson management: recruitment and staffing, training and development, goal setting, task assignment and performance management:
    • Staff team consistent with sales strategy and capacity to onboard. Work closely with HR to help evaluate and select candidates. Develop and deliver a robust onboarding and orientation process for new hires.
    • Train sales personnel on product, technique and all functional aspects of sales. Identify key development opportunities with team members. Close engagement with sales personnel to assess each team member’s proficiency.
    • Act as a resource and mentor for all sales personnel.
    • Translate company and functional goals into individual sales personnel, and drive accountability.
  • Engage with senior client personnel as necessary to support business development, and sales closing efforts. Requires intimacy with each of the group products, key client organizations, and development plans.
  • Continuously bolster and improve morale within the sales team by highlighting successes, utilizing positive motivation and reinforcement, removing obstacles to sales growth, and promoting common goals in an effort to elevate esprit de corps. Success visibly demonstrated as a cohesive, agreeable sales team, and to report no problematic discord.

Compensation and Benefits:

  • Competitive Base Salary commensurate with experience and goal-oriented sales bonuses
  • 401(k) plan
  • Eligibility for company-subsidized Medical insurance through Blue Care Network HMO or Blue Cross Blue Shield PPO
  • Eligibility for FSA
  • Eligibility for Vision and Dental Insurance
  • Company-paid short term disability and long term disability insurance
  • Paid Vacation
  • Eligibility for membership in IATA, an organization providing Travel Agents unique travel opportunities and significant discounts on travel expense

Luxury Leisure Retail Travel Advisor

Summary: 

Corporate Travel Service (CTS) has flourished for over 50 years as an innovative and ever-growing travel company.  Serving over 25,000 travelers per year, CTS is presently experiencing a period of acute growth.  CTS seeks an experienced, confident, and well-traveled professional to support and drive this growth by serving our luxury leisure clientele. Candidates must possess self-evident written and oral communication skills, organizational skills of the highest order, and significant experience in customer service.

Responsibilities will include working directly with high-spend FIT clients to plan, refine, and implement personal travel itineraries.  The majority of destinations fall within Western Europe with a focus on culinary, artistic, musical, faith-based, and other cultural inclusions, and we are growing to include more diverse leisure destinations.  The ideal candidate will demonstrate aptitude for cultivating rapport with business suppliers, monitoring and enforcing professional standards and deliverables, and creating and/or streamlining procedures, documents, and other job tools as needed.

Essential Duties & Responsibilities:

  • Plan and conduct meetings with clients to prepare high-end FIT endeavors
  • Operate as salesperson, relentlessly working to inform clients while upselling and closing sales
  • Initiate, maintain, and grow relationships with Luxury Leisure suppliers
  • Proactively seek and attain unique training solutions (in-office supplier visits and presentations, etc.)
  • Flawlessly manage all communication with clients, providing Management a “fire and forget” level of comfort with requests
  • Attend ad hoc meetings with manager and corporate officers to brainstorm and plan unique experiences for inclusion in future itineraries
  • Excel at clerical tasks (invoicing complicated transactions, identifying and pursuing uncollected commissions in collaboration with Accounting Department, etc.)
  • Work with available software to refine and hone documents (itineraries, invoices, travel documents, etc.)
  • Recommend and implement actions in order to achieve annual personal and departmental gross revenue goals
  • Master all research, pricing, booking, invoicing, billing, and payment collection processes
  • Embrace occasional off-hour work hosting evening sales events and attending conferences and/or “fam trips” outside of Southeast Michigan
  • Embrace full-service, “24/7” mindset, accepting ownership of relationship with clients including receiving and disposing occasional after-hours trouble calls
  • Work with tireless, determined commitment to the full and complete satisfaction of all clients

Requirements:

  • Bachelor’s degree in relevant field
  • Strong selling skills
  • Willingness and ability to travel
  • Superior written and oral communication
  • Experience in generating and analyzing data and producing viable suggestions
  • High degree of integrity
  • Expansive familiarity with domestic and foreign travel destinations
  • Tireless work ethic in service of others

Compensation and Benefits:

  • Base Salary
  • Commission
  • Eligibility for year-end profit share
  • 401(k) plan with discretionary contributions made by the Company at the end of the year
  • Eligibility for contributory health insurance plan through Blue Care Network
  • Eligibility for group dental insurance
  • Eligibility for group vision insurance
  • Eligibility for participation In Flexible Spending Account (FSA)
  • Eligibility for membership of IATA, an organization providing Travel Agents significant discounts on travel expenses

Resources Provided:

  • Laptop computer
  • Phone and voice mail
  • In-office workstation
  • Access to established relationships with travel consortia, tour operators, and experienced and helpful colleagues in the office from every major aspect of the travel industry

Please Submit Resume & Cover Letter to resume@ctscentral.net

EDUCATIONAL TOUR SALES ASSOCIATE

Summary:

Corporate Travel is seeking Sales Account Managers to assist in conducting field sales for Educational Tours which are produced in-house and marketed to Middle School and High School groups. Over the course of 50 years, Corporate Travel has developed unique expertise in destinations, both international and domestic, which augment the classroom curriculum – Chicago, New York, Washington, D.C., Nashville, Italy, Ireland, Spain, and many more. The target market is comprised of educators – teachers, principals, and superintendents – who make such decisions on behalf of their students and the paying parents. Core to the position is client management; Account Reps remain with the educator (group leader) until successful completion of the tour. As educators tour with new classes year after year, our salespersons continue to earn full commissions each year.

Resumes, Cover Letters, and general inquiries can be addressed to Mr. Joseph DiFranco Jr., Chief Operating Officer:  email

Compensation and Benefits:

  • Base salary plus commission – average annual incomes range from $65,000 to 100,000+ in two years
  • Eligibility for profit share paid at the end of the year
  • 401(k) plan with discretionary contributions made by the Company at the end
  • of the year
  • Optional Medical insurance through Blue Care Network
  • Optional Dental and Vision insurance
  • Company-paid short term disability and long term disability insurance
  • Eligible for membership of IATA, an organization providing Travel Agents
  • significant discounts on travel expenses, and other travel consortiums

Resources Provided:

  • Sales training provided by Management to assist the new employee at the beginning of his or her tenure.
  • Phenomenal support staff and Operations Team who work directly with the Sales Staff to tailor tours to the requests and requirements of the client
  • Work station with laptop computer, voicemail, and other office amenities
  • Reimbursement of mileage and any overnight expenses that may occasionally occur.

Requirements:

  • Sales experience
  • College degree in Marketing or another relevant field. Educators with sales experience are welcome to apply.
  • Ability to work full-time and to travel up to 20%
  • Proven motivation and drive for results
  • Exceptional written and oral communication skills

TOUR MANAGER

We are seeking Tour Managers to accompany passengers on our domestic educational tours. We customize tours for teachers and their junior-high and high school students to some of the most historical and educational locations in the U.S. – New York, Chicago, Washington, D.C., and Boston to name just a few. The role of the tour manager is to ensure the group – typically consisting of one to two motor coaches of 50 passengers each – adheres to the timing of the itinerary, and that all participating suppliers (hotels, restaurants, museums, etc.) are ready for the group’s arrival. The manager is the “Face the Company”, and is the point person for resolving any concerns that occasionally arise while underway.

Most tours average 3 nights in duration. Although trips can go at any given time, the high season is from March to June – there is no minimum number of tours required and tour managers will be requested to commit only to dates they know they can accommodate. Tour managers are free to work as few or as many tours as they desire.

Resumes, Cover Letters, and general inquiries can be addressed to Quentin Guichard, Domestic Tours Operations Manager: email

Compensation:

  • Compensation is paid at a daily rate. Managers receive all meals, lodging, and admissions for participation in components of the tour

Requirements:

  • Successful candidates will possess impeccable organizational skills. Punctuality, attention to detail, and leaderships qualities are all requirements. Those who enjoy spending time with students and youth will excel. Many of our tour managers are former teachers or instructors, but this is not a requirement for employment in this position. A working familiarity with the above-mentioned destinations is an asset.
  • ITMI or IGA certified, and Licensed in DC and/or NYC highly preferred

Resources Provided:

  • Completed itineraries in advance of the trip
  • Emergency contact information for Corporate Travel Operations Staff
  • Pre-tour instructional meeting with Operations and/or Sales Staff members
  • Introductory training