CORPORATE AND LEISURE TRAVEL MANAGER

Corporate Travel Service (CTS) has flourished for over 50 years as an innovative and ever-growing travel company. Serving over 25,000 travelers a year, CTS is presently experiencing a period of acute growth. CTS seeks a strong, tested, and successful leader to continue this growth in the Corporate and Leisure Travel Departments. Candidates must have experience with significantly growing business and must possess proven professional leadership skills.

Responsibilities will include management of five to ten Leisure and Corporate Travel Advisors. The Manager will cultivate rapport with travel suppliers, monitor and enforce professional standards and deliverables, and create and/or streamline processes, documents, and other job tools for staff. Additionally duties include delegation of assignments, marketing travel opportunities via email, monitoring web presence and other media, occasional sales presentations, etc. Particular emphasis will be placed on the outward growth of Corporate business infrastructure, protocol, and procedures.

Further information regarding duties and responsibilities can be found in the following PDF: Travel Manager

Resumes, Cover Letters, and general inquiries can be addressed to. Joseph DiFranco Jr., Chief Operating Officer: email

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Corporate Business

  • Initiate and drive resurgence of Corporate Business
o
    • Identification and engagement with the most advantageous consortia
    • Potential collaboration with external TMCs to gather and leverage resources
    • Capitalization on existing technology (Concur, GDS, back office accounting, mid-office solutions, etc.)
    • Identification of new technologies and relationships to improve infrastructure to service increased clientele
  • Work with Senior Management to identify and attract new clientele
  • Review and revise pricing structure for marketing and revenue maximization
  • Delegate and manage workflow of direct reports (presently three corporate agents)
  • Create and implement robust continuous training program in partnership with vendors, other intra- 
company department heads, etc.
  • Master all research, pricing, booking, invoicing, billing, and payment collection processes to assist 
staff on regular, daily basis

Leisure Business

  • Initiate, maintain, and grow relationships with boutique Luxury Leisure suppliers
  • Maintain relationship with Virtuoso, a luxury leisure travel consortium
  • Schedule in-office supplier visits and presentations when advantageous
  • Delegate and manage workflow of direct reports (presently two leisure agents)
  • Manage pursuit of uncollected commissions in collaboration with Accounting Department
  • Work with available software to refine and hone documents (itineraries, invoices, travel 
documents, etc.)

Department Wide

  • Produce and interpret reports for ad hoc requests from Officers
  • Establish weekly meetings with staff and individual meetings with staff members to manage 
natural ebb and flow of workload
  • Establish and enforce departmental policies and procedures to ensure efficient operations
  • Establish personal objectives for each staff members and provide ongoing coaching and counseling as well as regularly scheduled formal performance reviews
  • Recommend and implement actions in order to achieve annual departmental gross revenue goals
  • Serve as leader, coach, and mentor to sales organization.
  • Embrace occasional off-hour work hosting evening sales events and attending conferences 
and/or fam trips outside of Southeast Michigan

Requirements:

  • Strong selling skills
  • Willingness and ability to travel
  • Minimum of five years in travel industry
  • Experience in staff management
  • Superior written and oral communication
  • Ability to retain composure under pressure
  • Financial / budgetary experience
  • Proven tactical, procedural experience
  • Bachelor’s degree in relevant field
  • High degree of integrity
  • Expansive familiarity with domestic and foreign travel destinations

 

Compensation and Benefits:

  • Base Salary with tangible growth-oriented profit share bonus
  • 401(k) plan with discretionary contributions made by the Company at the end of the year
  • Contributory health insurance plan through Blue Care Network
  • Company-paid short term disability and long term disability plans
  • Eligibility for membership of IATA, an organization providing Travel Agents significant discounts 
on travel expenses

Resources Provided:

  • Laptop computer
  • Phone and voice mail
  • In-office work station
  • Access to established relationships with travel consortia, tour operators, and experienced and 
helpful colleagues in the office from every major aspect of the travel industry

THEME CRUISE OPERATIONS SUPERVISOR

Responsibilities will include complete planning, preparation, and execution of multiple full-ship and partial-ship charters for existing and future group clients. This full-time position interfaces with artists, musicians, entertainers, authors, religious organizations, sports teams, chefs and restaurateurs, etc. to plan group cruises for their affinity groups where individuals can cruise with them and attend performances in an intimate setting. Examples of Corporate Travel’s present and past relationships include Grand Ole Opry of Nashville, TN, Time Life Music’s Malt Shop Memories Cruise, Flower Power Cruise, Soul Train Cruise, 70’s Rock and Romance Cruise, Country Cruise, culinary cruises with celebrity chefs, and countless other themed cruises. Duties include negotiating and contracting with major cruise lines, facilitating communications and documentation for passengers, P&L responsibility for certain cruises, supervising direct reports and occasional contract employees, and attending the cruises to assist with production and administer sales for future events.

Resumes, Cover Letters, and general inquiries can be addressed to. Joseph DiFranco Jr., Chief Operating Officer: email

Essential Duties & Responsibilities:

 

  • Manage the objectives, assignment of work, and performance of a minimum of one direct report
  • Utilize existing relationships with major cruise lines to negotiate space and pricing depending on the needs of the client
  • Communicate with group clients to recommend and select a cruise line and specific ship to meet their pricing, timing, and destination desires
  • Produce, analyze, and interpret sales reports, rooming lists, and payment reports for group clients
  • Oversee the preparation of documentation for cruises including boarding passes, itineraries, and other relevant information
  • Oversee the use of operational tools including reservation software, etc.
  • Work with cruise line staff to plan and continuously review rooming lists, seating assignments, conference space, security, and other necessities inherent with full-ship and partial-ship charters
  • Prepare sales proposals to prospective group clients
  • Collaborate with in-house group air coordinator to procure and sell group or individual air-space to clients
  • Regularly meet manager and Company officers to present emerging trends in client interests and bookings and to recommend new marketing and growth opportunities
  • Embrace intermittent off-hour work supporting evening sales events and attending conferences and/or familiarization trips outside of Southeast Michigan
  • Embrace attending and hosting key cruises and events throughout the year with up to 20% travel, occasionally on short notice
  • Display willingness and desire to serve as a surrogate for management with tactical and procedural decision-making.

Requirements:

  • Experience with negotiations, planning, and execution of large scale events
  • Ability to work occasional “off schedule” assignments (evenings and weekends)
  • Ability to host week-long cruise events (approx. 4 weeks per year)
  • Robust organizational skills
  • Above average Microsoft Excel capabilities
  • Superior written and oral communication
  • Ability to retain composure under pressure
  • Bachelor’s degree in relevant field
  • High degree of integrity

Compensation and Benefits:

  • Competitive salary
  • Eligibility for annual profit share bonus
  • 401(k) plan with annual discretionary contribution made by the Company
  • Contributory health insurance plan through Blue Care Network
  • Company-paid short term disability and long term disability plans
  • Eligibility for membership of IATA, an organization providing Travel Agents significant discounts on travel expenses

Resources Provided:

  • Computer
  • Phone and voice mail
  • In-office work station
  • Access to established relationships with travel consortia, tour operators, and experienced and helpful colleagues in the office from every major aspect of the travel industry

EDUCATIONAL TOUR SALES ASSOCIATE

Summary:

Corporate Travel is seeking Sales Account Managers to assist in conducting field sales for Educational Tours which are produced in-house and marketed to Middle School and High School groups. Over the course of 50 years, Corporate Travel has developed unique expertise in destinations, both international and domestic, which augment the classroom curriculum – Chicago, New York, Washington, D.C., Nashville, Italy, Ireland, Spain, and many more. The target market is comprised of educators – teachers, principals, and superintendents – who make such decisions on behalf of their students and the paying parents. Core to the position is client management; Account Reps remain with the educator (group leader) until successful completion of the tour. As educators tour with new classes year after year, our salespersons continue to earn full commissions each year.

Resumes, Cover Letters, and general inquiries can be addressed to Mr. Joseph DiFranco Jr., Chief Operating Officer:  email

Compensation and Benefits:

  • Base salary plus commission – average annual incomes range from $65,000 to 100,000+ in two years
  • Eligibility for profit share paid at the end of the year
  • 401(k) plan with discretionary contributions made by the Company at the end
  • of the year
  • Optional Medical insurance through Blue Care Network
  • Optional Dental and Vision insurance
  • Company-paid short term disability and long term disability insurance
  • Eligible for membership of IATA, an organization providing Travel Agents
  • significant discounts on travel expenses, and other travel consortiums

Resources Provided:

  • Sales training provided by Management to assist the new employee at the beginning of his or her tenure.
  • Phenomenal support staff and Operations Team who work directly with the Sales Staff to tailor tours to the requests and requirements of the client
  • Work station with laptop computer, voicemail, and other office amenities
  • Reimbursement of mileage and any overnight expenses that may occasionally occur.

Requirements:

  • Sales experience
  • College degree in Marketing or another relevant field. Educators with sales experience are welcome to apply.
  • Ability to work full-time and to travel up to 20%
  • Proven motivation and drive for results
  • Exceptional written and oral communication skills

TOUR MANAGER

We are seeking Tour Managers to accompany passengers on our domestic educational tours. We customize tours for teachers and their junior-high and high school students to some of the most historical and educational locations in the U.S. – New York, Chicago, Washington, D.C., and Boston to name just a few. The role of the tour manager is to ensure the group – typically consisting of one to two motor coaches of 50 passengers each – adheres to the timing of the itinerary, and that all participating suppliers (hotels, restaurants, museums, etc.) are ready for the group’s arrival. The manager is the “Face the Company”, and is the point person for resolving any concerns that occasionally arise while underway.

Most tours average 3 nights in duration. Although trips can go at any given time, the high season is from March to June – there is no minimum number of tours required and tour managers will be requested to commit only to dates they know they can accommodate. Tour managers are free to work as few or as many tours as they desire.

Resumes, Cover Letters, and general inquiries can be addressed to Quentin Guichard, Domestic Tours Operations Manager: email

Compensation:

  • Compensation is paid at a daily rate. Managers receive all meals, lodging, and admissions for participation in components of the tour

Requirements:

  • Successful candidates will possess impeccable organizational skills. Punctuality, attention to detail, and leaderships qualities are all requirements. Those who enjoy spending time with students and youth will excel. Many of our tour managers are former teachers or instructors, but this is not a requirement for employment in this position. A working familiarity with the above-mentioned destinations is an asset.
  • ITMI or IGA certified, and Licensed in DC and/or NYC highly preferred

Resources Provided:

  • Completed itineraries in advance of the trip
  • Emergency contact information for Corporate Travel Operations Staff
  • Pre-tour instructional meeting with Operations and/or Sales Staff members
  • Introductory training